Jul 1, 2021
Amazon is reportedly using algorithms to fire Flex delivery drivers
Posted by Dan Kummer in categories: information science, mobile phones
Whenever there’s an issue, there’s no support. It’s you against the machine, so you don’t even try.
Amazon’s contract Flex delivery drivers already have to deal with various indignities, and you can now add the fact that they can be hired — and fired — by algorithms, according to a Bloomberg report.
To ensure same-day and other deliveries arrive on time, Amazon uses millions of subcontracted drivers for its Flex delivery program, started in 2015. Drivers sign up via a smartphone app via which they can choose shifts, coordinate deliveries and report problems. The reliance on technology doesn’t end there, though, as they’re also monitored for performance and fired by algorithms with little human intervention.
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