The chess pieces of artificial intelligence are being dramatically rearranged. While previous iterations of AI focused on making predictions or generating content, we’re now witnessing the emergence of something far more sophisticated: AI agents that can independently perform complex tasks and make decisions. This third wave of AI, known as ‘agentic AI,’ represents a fundamental shift in how we think about and interact with artificial intelligence in the workplace.
To appreciate where we’re heading, it’s essential to understand where we’ve been. “The first wave was really predictive AI,” explains Silvio Savarese, Executive Vice President and Chief Scientist of Salesforce AI Research. This initial wave enabled businesses to forecast trends and make data-driven decisions. The second wave brought us generative AI, which Savarese describes as the ability to “generate content and allow conversations with humans.” Now, we’re entering the third wave — agentic AI — where AI systems can autonomously execute tasks and interact with other AI agents.
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