CEO Suumit Shah said that after the integration of the AI, the response time of their customer support service went down from one minute and 44 seconds to zero seconds.
An Indian startup is claiming that it replaced 90 percent of its support staff with an artificial intelligence-powered chatbot called Lina.
Suumit Shah said that after the integration of the AI, the response time of their customer support service went down from one minute and 44 seconds to zero seconds. And the time taken to resolve a query went down from two hours and 13 minutes to three minutes… More.
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In what many are calling a ‘heartless’ and ‘insensitive’ move, the CEO of the company Dukaan took to Twitter to make the announcement.
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