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For decades, enterprises have jury-rigged software designed for structured data when trying to solve unstructured, text-based data problems. Although these solutions performed poorly, there was nothing else. Recently, though, machine learning (ML) has improved significantly at understanding natural language.
Unsurprisingly, Silicon Valley is in a mad dash to build market-leading offerings for this new opportunity. Khosla Ventures thinks natural language processing (NLP) is the most important technology trend of the next five years. If the 2000s were about becoming a big data-enabled enterprise, and the 2010s were about becoming a data science-enabled enterprise — then the 2020s are about becoming a natural language-enabled enterprise.
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