Most chat bots are dumb. No one wants to message a soulless stack of if-then statements just to order a pizza when a half-decent app or website interface can do the same job in half the time.
Chat assistants are a different matter. Rather than actively bugging you for information in a back-and-forth no one enjoys having, chat assistants lurk in the background of the conversations you’re already having and glean little details that might help later. It’s the approach Google is taking with their aptly named Assistant.
Niles, a company in Y Combinator’s Winter 2017 batch, wants to be your company’s chat assistant — an alternative to that internal wiki that every company has and no one uses. It sits in Slack and tries to learn the answers to the questions that your team is tired of hearing for the billionth time.
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